Our Process Flow…
Tell us what you want
- Follow the link or scan the QR Code on the Contacts page and answer the questions as best you can.
- Our system will acknowledge receipt of your enquiry via email to the email address you have provided.
- Your enquiry will now be in our CRM system and is guarantied to receive attention!
From the information provided in the enquiry form we usually have sufficient detail to do a system design and provide you with an accurate quotation. Should we require any additional information we will be in contact.
System design
- Based on the information provided, our technical team will do a system design tailored to your objective with the system, best value options at the time, future expandability, etc.
- Where applicable at least two system design options will be provided including optional items such as Battery ‘Upsizing’ and Load Control.
Customer proposals
- The detailed proposal quotations are be emailed to the address provided together with equipment datasheets, warranty documents, T&C’s, and other information that may be relevant.
Once you have had the opportunity to review the proposals, Spinnacle Power will…
- Be in contact to answer any questions you may have.
- Make adjustments to system size, design and/or equipment brand options if necessary.
- Provide updated proposal quotations.
When agreed that you want to go ahead with the system installation, Spinnacle Power will schedule a site visit to…
- Review the site details and answer any additional questions that may remain.
- Discuss and agree on any installation specifics not yet covered by the process.
- Provide information and answer questions relating to energy saving water heating and load control solutions.
- Provide an updated proposal quotation/s if required.
- Agree on an installation date and site access requirements.
Once the site visit has taken place, we will….
- Provide updated proposal quotation/s if required.
- Agree on an installation date and timeline and site access requirements. The installation date will depend on when an installation timeslot is next available but cannot be less than 2 weeks to allow for the equipment procurement process.
The installation process
- Upon receipt of the deposit amount of 80% which confirms acceptance of the proposal, Spinnacle Power will confirm the installation date and commence the equipment procurement process.
- If required our contracted electrician will be arranged to prepare the electrical distribution board (DB) for system installation. For installations where major electrical DB work is not required this work will take place at the same time as the system installation.
- The Spinnacle Power installation team will arrive on the installation day as agreed and depending on system size and installation difficulty, the installation will be completed within 3 to 5 days.
- On the last day of the installation the system will be commissioned and all required system checks and tests done for sign-off by the client.
After installation
- Spinnacle Power provides a tour of the newly-installed system along with training of use.
- Within 1 week after completion, our contracted electrician will conduct a site visit and carry out all checks and tests before issuing the Electrical Certificate of Compliance (COC) Addendum covering the system installation.
- Within 7 days after the Electrical COC has been issued the final invoice will be sent for payment.
- Spinnacle Power team is always on call to support the ongoing operation of your solar system.
Maintenance
- Spinnacle Power provide operational and maintenance services over the lifetime of solar PV and water heating systems, ensuring optimal operational efficiency and maximising of equipment longevity.
- Although a solar electric system provides years of hassle-free service we highly recommend that you sign up for the Spinnacle Power Support SLA to help keep your solar electric and water heating systems in top working order.
Finance and/or Insurance
- Spinnacle Power can assist with financing by connecting you with our financing partner. Financing options of all sizes with or without an integrated insurance solution is possible.